DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
WAH Customer Service Representatives are responsible for resolving customer issues, preventing future callbacks through amazing customer service and intuition into customer needs, and promoting the award-winning products (like the Hopper w/ Sling) and services (like PrimeTime AnyTime) while operating at maximum efficiency and with the utmost professional courtesy.
Primary responsibilities fall within the following categories:
A WAH Customer Service Representative performs the job duties and responsibilities above as well as the following essential job functions:
A successful WAH Customer Service Representative will have the following:
Internet Minimum Specifications
At Home agents must meet and maintain the following requirements:
Data and Usage Caps
DISH prefers that At Home agents do not have bandwidth or data cap on Internet usage (caps lower than 250GB are not recommended). At Home agents are responsible for managing their data usage in a way that does not impact ISP connectivity, and they will be responsible for paying any overage charges associated with exceeding a cap.
Agents will receive the necessary At Home equipment on-site. At Home agents will be responsible for transporting and installing the equipment to their at-home location. Agents will receive a document to help install the equipment and will have the opportunity to connect the equipment onsite before going home.
At Home agents are expected to have 99% uptime.
Home Environment and Work Space
Agents must have a dedicated workspace as the home office (preferably a separate room) and must maintain the workspace in a safe condition, free from hazards and other dangers to people and equipment. Since At Home agents will assist DISH customers over the phone personal disruptions such as but not limited to children playing, dogs barking, loud music, and non-work-related phone calls. Additionally, dependent care and other family obligations must not interfere with job duties.
DISH reserves the right to inspect At Home workspaces to ensure business requirements are met. At Home agents must agree and understand that such inspections are necessary to ensure continuity of DISH’s business and excellent standards of customer service.
At Home agents will be members of a larger virtual team, with support from a supervisor. There will be additional resources available such as team leads, help desk, and online tools. This is a structured environment and At Home agents will be provided a schedule they must adhere to.
Initial new hire training will be conducted on-site and last4 weeks. After the new hire period, a minimum of one on-site workday per quarter will be required with additional days scheduled as needed.
DISH considers providing reasonable accommodations whenever necessary to enable otherwise qualified individuals with disabilities to overcome physical or mental disabilities that prevent them from performing the essential functions of the position or to otherwise enjoy an equal employment opportunity. If you believe you need a reasonable accommodation, please contact Human Resources.