Appliance Repair Representative

Location US-CO-Littleton
Job ID
Customer Service Center (CSC)


DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.


Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.


We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.


Opportunity is here. We are DISH.

Job Duties and Responsibilities

If it’s broken, you know how to fix it. You’ve made a career out of fixing the things you use. Come apply all that knowledge from the comfort of an indoor office.


An Appliance Repair Representative answers inbound appliance repair calls from internal and external customers.  Other responsibilities as follows:

  • Verbally diagnose and assess customer appliance repair issues prior to scheduling a technician home visit
  • Provide quality technical support service through one-contact resolution to establish a long-term customer relationship
  • Accurately respond to questions and assist customers (internal and external) with a variety of appliance issues
  • Regular and predictable attendance


Essential Functions:

An Appliance Repair Representative performs the job duties and responsibilities above as well as the following essential job functions: 

  • Deescalate upset or irate customers in order to satisfactorily address their customer service needs
  • Willingness to work flexible schedules including weekends, holidays, and evenings
  • Ability to regularly sit for long periods of time
  • Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
  • Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc.  You will be constantly measured on these metrics

Skills - Experience and Requirements

A successful Customer Support Representative will have the following: 

  • Six-months related appliance repair and/or training preferred
  • High School diploma, GED, or equivalent experience
  • Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem-solving and critical thinking skills are essential
  • Proficiently utilize Windows OS (XP, 7, 8, 10), internet search engines, and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processes
  • Ability to speak effectively with customers and employees of the organization
  • Strong organizational and time management skills
  • Excellent written and oral communication skills
  • Strong sense of professionalism and active listening skills


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